Ministry of infrastructure of Ukraine
Ukrainian State Air Traffic Services Enterprise
Safety. Efficiency. Responsibility
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News
17th January 2020
The Ministry of Infrastructure plans to introduce a new rate of route charges for air navigation services and a single rate of terminal charges for all Ukrainian airports

16th January 2020
Partnership between UkSATSE and Slovak Air Navigation Service Provider is essential for the implementation of European air traffic service standards - Andrii YARMAK

10th January 2020
UkSATSE is certified to provide training for air traffic controllers in compliance with the new aviation regulations.

8th January 2020
Ukrainian airlines to suspend flights to Iran and Iraq from the beginning of the day 9.01.2020 State Aviation Administration Decision

23rd December 2019
UkSATSE has joined the group of providers with the most advanced flight safety management system in Europe based on results of Eurocontrol and CANSO audits

Citizens' Appeals
Regulatory documents

Law of Ukraine "On Citizens Appeals" (ukr)

Procedures for Citizens Appeals

Please send a written appeal by post to the following address: p.o. box 115, airport, Boryspil-1, Kyiv region, Ukraine, 08301 (or submit it to the administrative office in the UkSATSE head office).

A written appeal can also be sent through internet, by means of electronic communication (electronic appeal).

In accordance with Article 5 of the Law of Ukraine On Citizens Appeals the appeal should contain full name, place of residence, the issue of the question, comment, application, claim, statement, request or demand. A written appeal should be signed and dated by the appealer (appealers).

An appeal sent via e-mail should contain an e-mail address or postal address or any other means of communication in order to answer the appeal. The use of electronic signature is not required for e-mail appeals.

    Citizens appeal form (37Kb, ukr)

If these requirements are not followed, the appeal is not subject to consideration.


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